Communication is the key to a strong relationship. In a patient-practice relationship, effective communication of financial responsibilities of patients can result in increased payments.
Patient payment is crucial part of the medical billing procedure. Taking care of your patients means that you are taking care of your business, ensuring that the patients’ cooperation in paying bills.



Let’s find out how communication improves your medical billing practices.

Listen to your patient

Listen to understand is the first rule of effective communication. While taking down information from patients, listen to them carefully. Train your staff in standards of clear and comprehensive communication of financial details and responsibilities of patients. This includes practice’s payment policy.
This way, patients are left with no ambiguity regarding their payment plans and responsibilities towards the practice.

Make the message simple

Patients are not financial analysts. While drafting medical billing policy of your practice, keep in mind that it should be in a language which is comprehensible by the patients. Refrain from using too many billing and insurance jargons. Keep it simple and concise.

However, patients should be informed about necessary insurance plans and procedures, like deductibles, co-insurance in a simple language.

Be transparent in your dealings

A medical billing process of a practice should be fair and transparent. When a new patient makes an appointment, communicate to them about your insurance eligibility policies. Discuss with them what is included and what isn’t in their health insurance plan and whether your practice can assist them in this regard.
Do not make promises that you cannot deliver in future. It is better that the patients are communicated about their responsibilities, and procedures and services allowed in their insurance plan.


Medical billing process is a complicated segment of practice. To make things relatively simple, practitioners should try to develop a strong relationship with theirpatients for timely patient collections.